Bankomat Automation Private Limited

Terms & Conditions

Product Returns & Warranty

• Any return of the product(s) to us with the RA number clearly written on a removable label on the outside of the shipping carton(s). Writing/stickers on external packaging will not be accepted.
• All products must be returned in complete set with original packaging; Both internal and external packaging must be complete and in original state. External package box should be in perfect condition (Perfect condition means it must not be damaged, scratched, soiled, and torn) for the purposes of resale. Please include all cables, manuals, disks etc..; This means they must be returned with all accessories as in original. Please outer wrap the original carton to avoid further damage by couriers.
• All returned products must be received to warehouse or our supplier within 7 days after RA number is issued. We will not accept the responsibility for any damage or loss incurred on the freight of returned products. Any damage occurred is the risk of the customer. Freight charges for returns of the product are to be at your expense
• Any product(s) must be returned with valid RA number(s) authorized by our RA team. If the RA number cannot be identified, or if the Product does not match the RA details provided by the customer, we may reject the returned product and return it to the Customer at the Customer's expense
• For all returned products, customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries and also must send a soft copy to our RA team for notification
• Under Vendor's instructions, we will repair, replace or credit for the returns of faulty products, however, replacement or repair (handled by Vendor) returns may result in the delays due to vendor lead time, also depending on Vendor policy and stock availability. Any physical damage incurred on the faulty product due to misuse of the product will void the warranty and is the Customer's responsibility
• If the faulty product is returned to us, but no fault is found after testing by the Vendor, then the Customer is responsible to bear any or all charges raised from Vendor
• Restocking fee will apply depending upon the condition of the product once reached
• In case of Unopened goods where you have changed your mind after ordering the product, We accept returns of unopened goods if they are shipped to us within Seven (7) days of purchase for unopened goods. A 50% or more restocking fee is applicable in consumables and 20% on rest of the products. Also, the shipping charge will be deducted from your refund.
• In case of goods returned to us in damaged condition/used condition, we may apply higher deduction or may not be able to refund for the product at all. Assessment of the condition of goods is done by our warehouse or distributor warehouse, we do not take any responsibility for any damage that occured during shipment of goods back to us
• Any product delivered to you that is Wrong, faulty or is in a damaged condition. You may return a faulty or damaged product, you must notify us through our designated “contact us” webpage within (7) business days, once we get notified about the faulty and damaged products we will send you out requirements relating to return of such goods
• In case of goods recieved are damaged at the time of shipment delivery, you must notify us about the same and provide photographic evedence to bankomatpvt@gmail.com within 24 hours